Frequently asked questions

• When does the birthday sale run?

  From 1 June to 30 June 2026. Every bundle stays at its birthday price for the full month, while stocks last. Some bundles are limited, so the popular ones may sell out before the end.

• How do the giveaways work?

  Every week in June has its own prize. Spend R500 or more in a single order that week and you're automatically entered into that week's draw. One order over R500 is one entry, and there's no limit on how many times you can enter. Three orders over R500 in a week means three entries into that week's draw.

• Can I enter more than once?

  Yes, as many times as you like. Every separate order over R500 in a given week is another entry into that week's draw. Each week is its own draw with its own prize, so shopping across multiple weeks enters you into each of them.

• What are the prizes?

  A different prize every week through June:

  • Week one: free petrol. Five winners, R1,000 each.
  • Week two: free groceries. Five winners, R1,000 each.
  • Week three: a full year of vapes. One winner.
  • Final week: your order back. Three winners each receive a gift card matching the full value of their order.
• How will I know if I've won?

  Winners are contacted privately by email, 7 to 14 days after the birthday month ends. Make sure your contact details are correct at checkout so we can reach you. E-XHALE may also announce winners to our email list.

• What does "win your order back" actually mean?

  In the final week, three winners receive a gift card matching the exact value of their qualifying order. It's store credit to spend on anything at E-XHALE, not a cash refund. Effectively, your order is on us.

• Can I combine a bundle with other discount codes?

  No. The bundles are already discounted for the birthday, so other codes don't stack on top. The bundle price is the best price.

• Can I return a bundle if I change my mind?

  Bundles bought during the birthday sale are promotional purchases and can't be returned or exchanged for a change of mind, in line with our standard refund policy. Faulty or damaged items are a different matter and are covered as always, reported within 48 hours of delivery.

• How do I get a free mystery gift with my order?

  Spend R750 or more in a single order during June and we'll add a mystery gift to your parcel automatically. No code, no draw, no waiting. Every order over R750 gets one, the whole month. It stacks with the giveaways too, so an order over R750 lands you a guaranteed gift and an entry into that week's draw.

• Who can enter, and is there an age limit?

  You must be 18 or older and a South African resident to shop with us and to enter any giveaway. All entries are tied to a verified order. Full giveaway terms and conditions are on our terms page.