Privacy policy

This Privacy Policy outlines how E-XHALE & Subsidiaries (including LIPI and Juice Kloud) collects, uses, and protects your personal information when you visit or make a purchase from e-xhale.com (the "Site").

1. Information We Collect

1.1 Device Information

When you visit our Site, we automatically collect certain information about your device, including:

  • Web browser information
  • IP address
  • Time zone
  • Cookies installed on your device
  • Browsing patterns (pages viewed, time spent on pages)
  • Referring websites or search terms
  • Site interaction data

We collect this Device Information using the following technologies:

  • Cookies: Data files placed on your device that often include an anonymous unique identifier. For more information about cookies and how to disable them, visit www.allaboutcookies.org.
  • Log Files: These track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse the Site.

1.2 Order Information

When you make a purchase or attempt to make a purchase through our Site, we collect:

  • Name
  • Billing address
  • Shipping address
  • Payment information (including credit card numbers)
  • Email address
  • Phone number

Throughout this Privacy Policy, "Personal Information" refers collectively to both Device Information and Order Information.

2. How We Use Your Personal Information

2.1 Order Information Usage

We use Order Information primarily to:

  • Fulfil and process orders placed through the Site
  • Process payments
  • Arrange shipping
  • Provide invoices and/or order confirmations
  • Communicate with you regarding your purchase
  • Screen orders for potential risk or fraud
  • Provide information or advertising about our products or services (when aligned with your stated preferences)

2.2 Device Information Usage

We use Device Information to:

  • Help screen for potential risk and fraud (particularly IP addresses)
  • Improve and optimize our Site
  • Generate analytics about customer browsing behaviour and interaction
  • Assess the effectiveness of our marketing and advertising campaigns

3. Sharing Your Personal Information

We share your Personal Information with third parties in the following circumstances:

  • Service Providers: We work with third-party service providers who help us use your Personal Information as described above. For example, we use Google Analytics to understand how customers use our Site. You can read Google's privacy policy at https://www.google.com/intl/en/policies/privacy/ and opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.
  • Legal Compliance: We may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information, or to otherwise protect our legal rights.

4. Behavioural Advertising

We use your Personal Information to provide targeted advertisements or marketing communications that may interest you. For more information about how targeted advertising works, visit the Network Advertising Initiative's educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising using these links:

Additionally, you can opt out of some services by visiting the Digital Advertising Alliance's opt-out portal at http://optout.aboutads.info/.

5. Do Not Track Signals

Please note that we do not alter our Site's data collection and use practices when we detect a Do Not Track signal from your browser.

6. Your Rights

If you are a European resident, you have the right to:

  • Access personal information we hold about you
  • Request correction or updates to your personal information
  • Request deletion of your personal information

To exercise these rights, please contact us using the information in Section 10.

For European residents, we process your information to fulfil contracts we might have with you (such as processing orders) or to pursue our legitimate business interests as described above. Please note that your information will be transferred outside of Europe, including to Canada and the United States.

7. Data Retention

When you place an order through the Site, we maintain your Order Information for our records unless and until you specifically request deletion of this information.

8. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. Any updates will be posted on this page.

9. Age Restrictions

The Site is not intended for individuals under the legal age for vaping products:

  • Under 18 years of age within South Africa
  • Under 21 years of age in other regions

E-XHALE & Subsidiaries does not knowingly collect personal information from minors.

10. Contact Information

For questions about our privacy practices, to make a complaint, or to exercise your data rights, please contact us:

Email: customerservice@e-xhale.com

E-XHALE & Subsidiaries is committed to taking all reasonable steps to protect the personal information of users in accordance with the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

Last Updated: April 30, 2025