Shipping policy

All orders placed before 15:00 (3:00 PM), Monday to Friday, are processed and dispatched on the same business day. Orders placed after 15:00 on a business day will be processed and dispatched on the following business day.

Orders placed over a weekend or on a public holiday will be processed and dispatched on the next business day.

A dispatch confirmation will be issued once your order has been handed over to our courier partner.

E-XHALE & Subsidiaries makes every reasonable effort to meet the processing and dispatch timeframes set out above. On occasion, delays may arise due to circumstances beyond our reasonable control, including but not limited to load shedding, power outages, courier network disruptions, or other unforeseen operational issues. We appreciate your understanding should such delays occur.

To protect our customers against fraudulent transactions, orders are processed and dispatched only once payment has been verified and funds have cleared into our account. This security measure may, in isolated instances, extend standard processing times.

Customers may select their preferred shipping method at checkout based on location and availability. Courier costs vary according to the delivery option selected and the delivery destination. Standard shipping is provided free of charge on all orders exceeding R599.99.

This free shipping threshold is subject to change from time to time. Should the threshold be updated and not yet reflected in this policy, customers should refer to the shipping rate displayed at checkout, which will always reflect the current applicable threshold.

Express delivery is available at an additional cost for door-to-door delivery only. Orders shipped via express delivery are typically delivered within one to two business days of dispatch.

Express delivery has its own, separate order placement cutoff time. Orders must be placed before 11:00 AM to qualify for same-day express processing and dispatch. Express orders placed after 11:00 AM will be processed and dispatched on the next business day. This cutoff applies exclusively to express delivery and takes precedence over the standard processing timeframes set out in Section 1.

Orders are dispatched daily in accordance with the processing timeframes set out in Section 1.

The Courier Guy 3–5 business days

Internet Express 2–4 business days

Skynet 3–5 business days

Pickup Point Delivery

Orders for collection at a pickup point are dispatched daily in accordance with the processing timeframes set out in Section 1.

Access to a nationwide network of pickup points for convenient collection

Parcels are typically delivered to the selected pickup point within 3–5 business days

Recipients have an 8-day collection window from the date of delivery to the pickup point.

Three reminder notifications are issued during the collection period.

Access to a nationwide network of pickup points for convenient collection

Parcels are typically delivered to the selected pickup point within 2–3 business days

Recipients have a 72-hour (3-day) collection window from the date of delivery to the pickup point.

A notification is issued once the parcel is ready for collection.

The courier partners and delivery options listed above, including door-to-door courier services and pickup point options, are subject to change without prior notice. Should a change occur that has not yet been reflected in this policy, customers are advised to visit the relevant courier's website for the most current information.

Orders may be tracked in real time, from dispatch through to delivery, via our online tracking portal at https://e-xhale.com/a/track, using your order number or tracking reference. Alternatively, your tracking reference may be entered directly on the Bob Go tracking platform.

Notifications regarding order status and tracking updates will be sent throughout the delivery process to keep customers informed at all times.

Should you experience an issue with your order, shipping, delivery, or with accessing free shipping, please contact our customer care team immediately via our on-site live chat.

E-XHALE & Subsidiaries reserves the right to amend this policy at any time and without prior notice. The most current version of this policy will at all times be available on our website.