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ONLINE WHOLESALE FAQ
Help & Advice
Eligibility & Requirements
What are the eligibility requirements for becoming a wholesale partner?
To become an E-XHALE online wholesaler, you must have a registered business with a valid company registration number and a registered VAT number.
Do you have a minimum order quantity (MOQ) for wholesale orders?
There is no minimum order quantity. However, we offer volume tiered discounts for selected products. Buy 4 quantities of a product to get 5% off each unit, and buy 10 or more quantities to get 10% off each unit.
Is there a specific documentation or verification process required?
Yes, applicants need to provide a valid company registration number and VAT number. If we identify any fraudulent information during or after the application approval process, the wholesale account will be terminated.
Application Process
How long does it take to process a wholesale application?
You can expect a maximum of 48 hours for the application and account to be approved. However, it is possible for the account to be approved immediately. The customer can only access their wholesale account and start ordering after completing the activation process by clicking on the link sent in the account activation email and providing a password.
What should I do if I don’t receive a confirmation email after submitting my application?
Check your SPAM & Junk folders. If you still cannot find the confirmation email, please contact our E-XHALE support team via the online chat, email us at sales@e-xhale.com, or call us directly at 084 784 6444.
Can I check the status of my wholesale application?
Unfortunately, our website does not support this feature at this time.
Pricing & Payments
How are wholesale prices determined?
Wholesale prices are determined by the cost price of our devices (sold in packs of 10) plus additional fees such as import fees, taxes, and other costs to provide the best possible price.
Are there any discounts or special pricing for bulk purchases?
Yes, we offer volume tier discounts. Buy 4 or more quantities of a product to receive 5% off each unit, and buy 10 or more quantities to receive 10% off each unit. We also offer occasional discounts for seasonal offers and new product launches.
Order Placement
How do I place a wholesale order?
Once your account is approved, you can place orders directly through our wholesale portal on the E-XHALE website. For a walkthrough tutorial, you can review it here.
Can I make changes to my order after it has been placed?
To query any changes to your order after it has been made, please contact our E-XHALE support team via the online chat, email us at sales@e-xhale.com, or call us directly at 084 784 6444.
What is the lead time for wholesale orders?
For lead times, you can refer to our shipping policy here.
Shipping & Delivery
What shipping options are available for wholesale orders?
Please refer to our shipping policy here for detailed information on shipping options.
Do you offer international shipping for wholesale orders?
Unfortunately, we do not facilitate international shipping at this moment.
How do you handle shipping costs for wholesale orders?
Shipping costs are the responsibility of the wholesaler. We offer competitive rates with our shipping partners and provide detailed cost breakdowns at checkout.
Returns & Exchanges
What is your return policy for wholesale orders?
Please refer to our return policy here for detailed information on returns and exchanges.
How do I initiate a return or exchange for a defective product?
Contact our support team to initiate a return or exchange. Provide details and photos of the defective product.
Account Management
How do I reset my password for my wholesale account?
You can reset your password by clicking the "Forgot Password" link on the login page. Follow the instructions to reset your password.
What should I do if I experience issues logging into my wholesale account?
If you experience login issues, please contact our support team for assistance via the online chat, email us at sales@e-xhale.com, or call us directly at 084 784 6444.
Can I update my business information after my account has been approved?
Yes, you can update your business information at any time by logging into your account and navigating to the account settings.
Product Information
Where can I find detailed information about your products?
Detailed product information is available on our website under each product listing. For additional information, please contact your wholesale representative.
Are there any exclusive products or flavours available only to wholesale partners?
Yes, we occasionally offer exclusive products and flavours to our wholesale partners. Stay tuned for announcements on new and exclusive items.
Support & Contact
Who should I contact if I have questions about my wholesale account?
For any questions regarding your wholesale account, please contact your assigned wholesale representative or our support team.
Is there a dedicated support line for wholesale customers?
Yes, we have a dedicated support line for wholesale customers. You can reach us at 084 784 6444.
How can I provide feedback about my wholesale experience?
We value your feedback! Please email us at sales@e-xhale.com or contact your wholesale representative directly to share your experience.
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