Summarised Returns/Refund Policy
| Eligibility |
| You have two days from delivery to request a return. Items must be unused and in original packaging, and proof of purchase must be included. |
| How to Start the Return/Refund Process: |
| Contact us at sales@e-xhale.com or 084 784 6444 with your order number. Returns must be approved before sending items back. Only authorized returns will be accepted. |
| Non-Returnable/Non-Refundable Items |
|
| Damaged or Faulty Items |
| Inspect your order upon receipt. Report any issues within 48 hours for resolution, including a replacement or refund. |
| Refund Process |
| Approved returns will be refunded via a virtual gift card. |
| In-Store Purchases |
| Returns for in-store purchases must be initiated within 24 hours with original packaging and a receipt. |
| Important |
|
Replacements/ exchanges/ refunds for flavour variances shall not be granted or approved. E-XHALE flavours may/ will change from batch to batch or to meet various requirements. For more details, please refer to our Returns Policy. |
How It Started
2021.Gqeberha, South Africa.
A small garage in Fairview.
Our founder was 24 years old and saw a problem: cigarettes were killing people, and the alternatives? They sucked. Overpriced imports. Inconsistent quality. Zero convenience. Nothing built for South Africans, by South Africans.
So he started making them himself.
What began with our signature 400-puff disposables in that cramped garage quickly became something bigger. Word spread. Demand grew. That tiny garage turned into a small office—five people crammed together with stock covering every square inch. We were onto something.
The Mission
From day one, we vowed to provide the best smoking and nicotine alternatives without compromise. No cutting corners. No overpriced imports. Just honest products that give South Africans a better choice.
Every product we make is designed with one goal: give you maximum value without sacrificing quality.
The Growth
2021: Started in a garage.
2022: Moved to a small office, expanded product range.
2023: Opened bigger office space, hired more staff, partnered with stores
nationwide.
2024: 10x warehouse expansion, opened Cape Town warehouse, expanded into every SA province, launched offices in Garden Route, Gauteng, and Durban.
2025: Launched two new brands, expanded to Namibia and Botswana, went international with products in Greece.